Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIL5020A Mapping and Delivery Guide
Develop and maintain operational procedures for transport and logistics enterprises

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIL5020A - Develop and maintain operational procedures for transport and logistics enterprises
Description This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulatory requirements and workplace procedures, including planning and developing operational procedures, monitoring the implementation of the operational procedure(s), and evaluating the implementation of operational procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work must be carried out in compliance with the relevant regulations, standards and codes of practice, including the ADG Code.Work is under general guidance on progress and outcomes of work. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within workplace policy and procedures.A range of opportunities may be used to develop the work area and to support the development of work systems, innovative strategies to deal with contingencies and to encourage the achievement of the workplace's goals and key performance objectives by the work area and the individuals and teams within it.The unit generally applies to those with responsibility for resource coordination and allocation and provides leadership of others individually or in teams.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and develop operational procedures
  • Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
  • The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal
  • Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
  • Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)
  • The proposed operational procedures are researched from a range of sources and include provision for user input
  • Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures
  • Where required, trialing of new operational procedures is undertaken with a target group
  • Performance indicators are developed to measure the effectiveness of the operational procedure(s)
       
Element: Monitor the implementation of the operational procedure(s)
  • The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
  • Effective induction and supervision is provided to support personnel in implementing the new procedure(s)
  • Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process
  • Solicited feedback is actively sought from personnel implementing the operational procedure(s)
       
Element: Evaluate the implementation of operational procedures
  • An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators
  • Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements
  • Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)
  • Records, reports and recommendations for improvement are managed within the workplace information systems and processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods Code where applicable

Relevant OH&S and environmental protection procedures and regulations

Workplace procedures for the development and maintenance of operational procedures for transport and logistics enterprises

Problems that may occur during the development and maintenance of operational procedures for transport and logistics enterprises and action that can be taken to resolve or report the problems

Risks and hazards related to the development and maintenance of operational procedures and ways of controlling the risks involved

Focus of operation of transport and logistics systems, resources, management and workplace operating systems

Transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

Licence and permit requirements relevant to transport and logistics operations

Application of relevant Australian standards and associated certification requirements

Business policies and plans including procedures for outsourcing components of operations and engaging additional resources

Workplace policies including issue resolution and grievance procedures

Resource availability including the competencies of individuals in the team/group

The application of current competencies within functional activity

Relevant workplace documentation procedures

Required skills:

Communicate effectively with others when developing and maintaining operational procedures for transport and logistics enterprises

Read and interpret transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to the development and maintenance of operational procedures for transport and logistics enterprises

Prioritise work and coordinate self and others in relation to transport and logistics operations

Complete documentation related to the development and maintenance of operational procedures for transport and logistics enterprises

Operate electronic communication equipment to required protocol

Provide leadership and work collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any problems identified when developing and maintaining operational procedures for transport and logistics enterprises in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when developing and maintaining operational procedures for transport and logistics enterprises

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Plan and organise activities

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and apply appropriate application of technology, information systems and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in warehousing, storage, transport, and logistics industries

Customers may be:

internal or external

Operations may be:

by day or night

The workplace environment may involve:

twenty-four hour operation

single and multi-site locations

large, medium and small workplaces

Factors impacting upon the development of operational procedures may include:

legislative requirements

changes to technology

domestic and international market variability, political constraints

culture of the workplace

the principal services, products and competitive advantages of the organisation

Development of operational procedures may be:

internally and/or externally initiated

Transport may be:

single or multi-modal

Modes of domestic transport may include:

road

rail

air

sea

Transport may involve:

the use of designated routes

Hazards may include:

confined spaces

hazardous or dangerous materials

contamination of, or from, materials being handled

fire/explosions

noise, light, energy sources

stationary and moving machinery, parts or components

moving vehicles

Hazard management is consistent with:

the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment

Requirements for work may include:

site restrictions and procedures

use of safety and personal protective equipment

systems and facilities for transport and logistics systems

specialised lifting and/or handling equipment

incident/accident breakdown procedures

additional gear and equipment

noise restrictions

hours of operation

authorities and permits

communications equipment

Consultative processes may involve:

other employees and supervisors

suppliers, potential customers and existing clients

relevant authorities and institutions

relevant government instrumentalities

emergency services

management and union representatives

industrial relations and OH&S specialists

other maintenance, professional or technical staff

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF communications

bar code readers

oral, aural or signed communications

Personal protective equipment may include but is not limited to:

gloves

safety headwear and footwear

safety clothing

safety glasses

two-way radios

high visibility clothing

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

Australian and international codes of practice and regulations relevant to transport and logistics operations including the ADG Code where applicable

workplace operating procedures and policies

supplier and/or client instructions

operations manuals, job specifications and procedures and induction documentation

manufacturers specifications for equipment and goods

suppliers advice for the handling, transport and storage of goods and materials

material safety data sheets

dangerous goods documentation where applicable including dangerous goods declarations

Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities

relevant Australian and international standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

quality assurance standards and procedures

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:

codes and regulations relevant to transport and logistics operations including the ADG Code where applicable

relevant Australian and international standards and certification requirements

relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors

licence, patent or copyright arrangements

relevant workplace relations legislation

relevant workers compensation legislation

equal opportunity, equal employment opportunity and affirmative action legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units 
The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal 
Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work 
Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s) 
The proposed operational procedures are researched from a range of sources and include provision for user input 
Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures 
Where required, trialing of new operational procedures is undertaken with a target group 
Performance indicators are developed to measure the effectiveness of the operational procedure(s) 
The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance 
Effective induction and supervision is provided to support personnel in implementing the new procedure(s) 
Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process 
Solicited feedback is actively sought from personnel implementing the operational procedure(s) 
An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators 
Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements 
Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s) 
Records, reports and recommendations for improvement are managed within the workplace information systems and processes 

Forms

Assessment Cover Sheet

TLIL5020A - Develop and maintain operational procedures for transport and logistics enterprises
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL5020A - Develop and maintain operational procedures for transport and logistics enterprises

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: